Have questions?
We've pulled together answers to the things we're asked most, from orders and returns to sizing and getting to know Ceres Life.
Shopping With Ceres
Where can I purchase Ceres?
You can shop Ceres Life online at cereslife.com, through THE ICONIC, and at selected stockists. Visit our Stockists page to find your nearest location.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Shop Pay, Google Pay, Afterpay, Zip, Klarna and more, so you can check out your way.
Do you ship internationally?
Yes, we ship internationally, at a flat rate of $20. Please note that delivery time frames may range between 15 and 30 business days depending on your location.
When sold out items come back?
Many of our bestselling styles are often restocked. If an item is currently unavailable, select your size on the product page and sign up for a back-in-stock notification. We'll let you know if it returns.
Do I get 10% off my first order?
Yes. All new subscribers to our mailing list receive 10% off their first full-price order online at Ceres Life. Your welcome offer is valid for 30 days, excludes sale items, accessories and gift cards, and can't be used in conjunction with any other offer.
Sign up here our unique code will be emailed to you immediately and should arrive in your inbox within 15 minutes. If you can't see it, be sure to check your junk or spam folder. Still no luck after 24 hours? Get in touch with our team and we'll be happy to help.
What can I expect when I sign up to Ceres newsletters?
You'll be the first to hear about new arrivals, collection launches, exclusive offers, styling inspiration and stories from the world of Ceres Life. We only send the good stuff.
Returns & Exchanges
Do you offer free returns?
Yes. We offer free returns to make shopping online as easy as possible.
What is your returns policy?
We offer free returns on eligible change-of-mind purchases within 30 days of purchase. This includes items that aren't quite right, whether you've ordered the wrong size or colour, received an unwanted gift, or simply changed your mind.
To be eligible for a return, items must be unworn, unwashed and unused, with all original tags attached, and returned with proof of purchase through our online returns process.
Please note that gift cards, and products from brands other than Ceres Life cannot be returned for a change of mind.
If you've received a faulty item, or something that isn't as described, please get in touch with our team <link contact us>. We'll work with you to find the right solution in line with our obligations under Australian Consumer Law.
Can I exchange an order?
We don't currently offer exchanges online.
If you'd like a different size, colour or style, simply return your item for a refund within 30 days of the purchase, and place a new order.
How can I track or follow up my order?
Our team is here to help.
You can contact us at help@cereslife.com or chat with us via the online chat located on our website.
Sizing & Fit
How do I find my size?
You'll find comprehensive size guides, garment and model measurements on individual product pages, helping you find the fit that's right for you.
What if I'm in-between sizes?
We recommend checking the product description and fit notes on each style. If you're still unsure, our team is always happy to help.
Gift Cards
How do gift cards work?
Ceres Life gift cards are delivered digitally and can be purchased online in a range of values. The recipient simply enters the gift card code at checkout to redeem it online.
How do I redeem my gift card?
Enter the gift card code at checkout and the value will be applied to your order. If your purchase exceeds the gift card balance, you can pay the remaining amount using another payment method. If there's credit remaining, it can be used on a future order.
About Ceres Life
What makes Ceres different?
At Ceres Life, we don't just follow trends, we make them work for real life. Inspired by the Australian lifestyle and the women who wear our clothes, we create effortless wardrobe pieces designed to make getting dressed the easiest part of your day. Learn more here.
What does Always Considered mean?
Always Considered is our commitment to making thoughtful decisions in how we design, source and create. From the fibres we choose to the partnerships we build, it guides how we create today while helping shape a more considered future. Learn more here.
Is Ceres part of the Cotton On business?
Yes. Ceres Life is part of the Cotton On business, sharing a culture built around casual, effortless style and a commitment to positive impact. While we share these foundations, Ceres Life is its own brand. Focused on thoughtful wardrobe pieces, considered design and quality materials. Inspired by the Australian lifestyle and the women who wear our clothes, we create collections designed to make getting dressed the easiest part of your day.
Where did the name Ceres come from?
Ceres Life (pronounced ‘series’) is named after the small Victorian town of Ceres, overlooking Geelong, where the Cotton On story began. Inspired by our Australian roots and a belief that style should work for real life, the name reflects where we've come from and what we stand for today. Learn more here.
Partnerships & Collaborations
How do I stock Ceres in my boutique?
We're always open to hearing from like-minded retailers. All of our boutique retailers are onboarded via Whola, get in touch with their team here to register to be a Ceres Life stockist.
Do you work with creators, influencers or brand partners?
We’re always looking to connect with like-minded brands, creators, partners and communities who align with the Ceres Life. If you’re interested in working together, get in touch via our Contact Us page and our team will point you in the right direction.
Does Ceres have an affiliate program?
Interested in sharing your favourite Ceres Life pieces with your community?
We offer affiliate opportunities through selected partner platforms. Visit our Contact Us page and we'll point you in the right direction.