Terms & Conditions of Sale

TERMS AND CONDITIONS

WEBSITE TERMS OF USE

This Privacy Policy applies to Cotton On Australia Pty Ltd (ABN 13 634 090 083) trading as Ceres Life (referred to in this document as "we", "us" or "our"). We reserve the right to reject any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes. We expressly prohibit purchases for resale and/or reselling any Ceres Life product as part of any business (including any on-line business) unless agreed in writing by Ceres Life. By using our website, you accept and agree to our Privacy Policy our personal information will be used, according to our Privacy Policy, to process your order and tell you about our products and services. Our website is intended to provide general information about our goods and services, including making purchases via our website. While we do our best to supply accurate information on this site, errors and omissions may occur. We do not accept any liability to you or any third parties for any loss or damage which may directly or indirectly result from your use of the website or your access to, or inability to access, the website. This includes viruses alleged to have been obtained from the website and your reliance on any advice, opinion, information, representation or omission (whether negligent or otherwise) contained on the website. By using the website, you agree that you are using the website at your own risk and that you are solely responsible for the actions you take in reliance on the content displayed on, or accessed through, the website.

WEBSITE CONTENT

While we do our best, we cannot guarantee that images on our website exactly represent actual products or their packaging. In particular, the colours shown on the website may not exactly represent the colours of our products because the colours you see on the website depend on the colour reproduction on your computer or mobile device. Information on this website is subject to change without notice. All images, trademarks, logos, text, graphics and other content appearing on this website are the property of their respective owners and are protected by copyright, trade mark and other intellectual property laws. The use of any of Ceres Life’s trademarks is strictly prohibited unless we provide prior written consent. The inclusion of any hyperlinks to third party websites does not imply Ceres Life’s endorsement or approval of such third parties, their websites or their businesses or other activities. Unless otherwise indicated, copyright in the information on this website is owned by or licensed to Ceres Life. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or where specifically authorised by law or in writing by Ceres Life.

NEWSLETTER SUBSCRIPTION

By choosing to subscribe to CERESLIFE.COM you agree to receive marketing communications from CERESLIFE.COM.

10% Off First Order Terms & Conditions: 10% off full priced Ceres Life items only. Offer available online at Ceres Life for 30 days. Discount applied at the checkout when entering promo code. Promo code is single use only. Offer excludes sale items, accessories and Gift Cards. Cannot be used in conjunction with any other offer including additional promo codes.

GOVERNING LAW

This contract is governed by the laws of Australia and such other laws which are applicable in the country where you are resident.

DELIVERY CHARGES

The delivery charges referred to in our Delivery Methods Information as we do not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered if that country is a country other than New Zealand. You are responsible for all such taxes and duties. We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.

PRICING

All purchases via the website are transacted in Australian dollars.

Prices online are exclusive of delivery charges. Prices are subject to change without notice.

PRICING ERRORS

Ceres Life reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. Ceres Life will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected.

PAYMENTS

We accept payments by credit card from Visa, MasterCard, Afterpay and Paypal.

Depending on your circumstances, you may have to pay additional exchange rate costs and fees as charged by your credit card issuer. We will not be liable for any costs associated with exchange rates or bank fees.

Purchases made using Afterpay are subject to the Afterpay Terms and Conditions.

SECURITY

Any personal information that you submit will be protected by our secure SSL payment gateway server, which uses 256-bit security technology to protect your online order information. This technology encrypts all information including your credit card and all personal information passed from you through our website.

Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution.

PROCESSING YOUR ORDER

EXPRESS DELIVERY

If you place an express order before 2pm AEST (Monday to Friday), your order will be dispatched from our warehouse the next day. If your order is placed after 2pm or on a Saturday or Sunday, it will be processed and dispatched the next business day.

STANDARD DELIVERY

All orders with the Standard shipping option will be processed and dispatched from our warehouse within 1-4 business days.

Our warehouse is a Monday to Friday operation, subject to Public Holidays.

Please note delivery times are additional to these processing times, and vary from region to region. 

ONLINE GIFT CARD REDEMPTION

Gift cards are only valid in the currency of the country of purchase. They are not redeemable for cash or travellers cheques. If you require a refund on an order where a gift card was redeemed partially or fully, the value will be refunded back onto a gift card. No change will be given for a purchase made with a gift card. Ceres Life gift cards do not expire. Gift cards are partially redeemable, any balance left unredeemed on the card will not be refunded or credited.

When the order total exceeds the available card balance, the cardholder will be required to make up the difference with an alternate form of payment, this includes Afterpay, PayPal and credit/debit cards. Gift Cards should be treated like cash. Ceres Life disclaims all responsibility for lost or stolen cards.

CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Cotton On Group (the "CRR Service").

By submitting any content to Cotton On Group, you guarantee that:

  • You are the sole author and owner of the intellectual property rights in the content;
  • All "moral rights" that you may have in such content have been voluntarily waived by you;
  • All content that you post is accurate;
  • You are at least 13 years old;
  • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree that you may not submit any content:

  • That is known by you to be false, inaccurate or misleading;
  • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
  • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • For which you were compensated or granted any consideration by any unapproved third party;
  • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
  • That contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold Cotton On Group (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant Cotton On Group a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Cotton On Group's sole discretion. Cotton On Group reserves the right to change, condense, withhold publication, remove or delete any content on Cotton On Group's website that Cotton On Group deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Cotton On Group does not guarantee that you will have any recourse through Cotton On Group to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Cotton On Group reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Cotton On Group, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Cotton On Group, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

YOUR INVOICE

You will receive an email notification containing your invoice within 1-3 working days from the time you place an order.

Have Questions?

For details on how to order, payment methods and more visit our FAQ’s or contact us direct at help@cereslife.com.